Providing email support at Delaware.Net, I’ve come across all kinds of different email errors, some with simple fixes some that are caused by other programs installed on the computer and some with more complex fixes. I decided to write down a couple of the errors and included the simple fixes with them.
‘Enter Network Password’ box shows up
This one is usually caused by 1 or 2 things, either the password has become corrupt or the wrong password was entered or the username is incorrect. The easiest way to fix this is to hit ‘cancel’ on the box and then close the error message that pops up. From here you will want to go into the Account settings of your email program and reenter the login information.
Let’s use Outlook Express for an example, to get to the Account settings, you click on ‘Tools’ then ‘Accounts’. At the top click on the ‘Servers’ tab then down toward the bottom you will see the username and password. You will want to make sure that the username is all lowercase and that the only thing in there is the part before the ‘@’ symbol. Take out the password and then retype in the password making sure this is lowercase as well. After this click ok then close on the Accounts window and then try send/receive again. The box should no longer pop up for you.
Getting the error ‘553 sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)’
This one is cause by an authentication error on the outgoing server. Either the authentication is turned off or the auththentication has become corrupted on the Account. To fix this you will need to get into the Account settings and check ‘My server requires authentication’ or if it’s checked uncheck it exit out then go back in and recheck it. You can also change the way the outgoing server authenticates to fix the corrupted authentication problem.
This time let’s use Microsoft Outlook 2003 for an example, to get to the Account settings click on Tools, then E-mail accounts. Make sure that ‘View or Change e-mail accounts’ is selected then click Next. Make sure your e-mail account is selected then click ‘Change’. From here click on ‘More settings’ then ‘Outgoing server’ tab. This is where you will find the authentication settings. If ‘My server requires authentication’ is not checked, check it and then make sure that ‘Log on using same settings as incoming server’ is selected. If ‘My server requires authentication’ is checked either uncheck it and click Ok then Next then Finish then go back into the account settings and recheck it. You can also change the authentication method from ‘Use same settings as incoming server’ to ‘Log on to incoming server before sending mail’. From here click Ok, then Next and finally Finish. Try send/receive again.
None of the Authentication Methods Supported By This Client Are Supported By Your Server
This one means that the type of authentication selected is not supported by your email server. Usually this is the ‘Log on using secure password authentication’ was checked. To fix this you will need to go into the Account settings and uncheck ‘Log on using secure password authentication’.
Let’s use Outlook Express for the example again this time, to get to the Account settings, you click on ‘Tools’ then ‘Accounts’. At the top click on the ‘Servers’ tab then down at the bottom under the ‘Remember password’ check box you will see ‘Log on using Secure Password Authentication’, uncheck this box. Click Ok then Close on the Accounts windows and then try send/receive.
Hopefully, this will help ease some of the frustration with a few e-mail issues.
